What we manage
Click through the six layers of a typical Canberra business's technology stack. See exactly what sits at each layer, what we manage, and why it matters.
Layer 01
The people using your systems every day — on office desktops, laptops on the road, and personal phones checking email.
What ITS Canberra manages
Why it matters
Most breaches start at a user or device. Consistent setup and fast support keep small mistakes from becoming incidents.
Layer 02
Every device that touches your network — managed, patched, and hardened so threats can't get a foothold.
What ITS Canberra manages
Why it matters
Unpatched endpoints are the most common entry point for ransomware. Automated patching and EDR close that gap before attackers find it.
Layer 03
Your identity layer controls who gets in, what they can access, and how they work together — the backbone of a secure modern workplace.
What ITS Canberra manages
Why it matters
Compromised credentials are behind the majority of breaches. Strong identity controls stop attackers even when passwords are stolen.
Layer 04
The infrastructure your traffic flows through — from the office Wi-Fi to the firewall sitting between your business and the internet.
What ITS Canberra manages
Why it matters
A misconfigured firewall or open Wi-Fi network can expose your entire business. Proper segmentation limits the blast radius of any incident.
Layer 05
Where your business data lives — cloud platforms, file storage, and the governance controls that keep it organised and protected.
What ITS Canberra manages
Why it matters
Data sprawl and misconfigured cloud permissions are a growing risk. Proper governance means you know where your data is and who can access it.
Layer 06
Your last line of defence — and your fastest path to recovery. Backups you can actually restore from, and eyes on your environment around the clock.
What ITS Canberra manages
Why it matters
Ransomware targets backups first. Immutable backups stored offsite mean you can recover even from a worst-case scenario.
The bigger picture
A stack is only as strong as its weakest layer
Good IT is not one big product. It is six layers working together, each one covering what the layer above cannot. A hardened laptop only helps if the identity behind it is protected. A great firewall only helps if the endpoints on your network are patched. And none of it matters without clean backups you can actually restore from. We manage the layers together so nothing falls through the cracks — and give you one Canberra-based team to call when something needs attention.
Talk to our teamTransparent pricing
No lock-in contracts, no hidden extras. Pick the plan that matches your team and risk level — everything is included at the price shown.
Reliable foundations
Dependable day-to-day IT support with strong security basics for growing Canberra businesses.
Proactive management
Proactive IT, 24/7 threat monitoring and executive-level visibility for businesses that depend on technology.
Strategic ownership
Deeper coverage and named senior ownership for multi-site, regulated or technology-dependent businesses.
All prices in AUD, exclude GST. Microsoft 365, backup and security licences quoted separately.
Common questions
Book a short review with our Canberra team. We'll walk through your stack layer by layer and give you an honest picture of where the gaps are.
