ITS Canberra

Managed IT Support
Canberra

Proactive support, secure devices and practical advice from a local team that understands the pace of a growing business.

Fast local support
Proactive monitoring
Fixed monthly options
Experienced team

Reliable IT support that
keeps your business moving

We monitor, maintain and resolve issues before they become a disruption to your day.

  • Helpdesk & remote support
  • Onsite support when needed
  • Monitoring & maintenance
  • Microsoft 365 support
  • Hardware & software management
  • Vendor and licence management
IT support technician helping a Canberra business

Support that starts with understanding your business

  1. 1

    Listen and assess

    We learn how your team works, what is getting in the way and where the risks sit.

  2. 2

    Set a practical plan

    You get clear priorities and a support approach that makes sense for your business.

  3. 3

    Keep improving

    We stay involved, keep an eye on the essentials and help you make better technology decisions over time.

Everything a managed IT provider should cover

We look after the full technology stack for Canberra businesses — from the helpdesk your team calls every day to the infrastructure running quietly in the background.

Helpdesk and end-user support

Fast, friendly technical assistance for your people.

  • Remote and on-site troubleshooting
  • Password resets and account access
  • Software installation and configuration
  • Printer, peripheral and hardware support
  • New staff onboarding and device setup
  • Staff offboarding and account deprovisioning

Proactive monitoring and maintenance

Continuous oversight of your systems.

  • 24/7 network and server monitoring
  • Automated alerts for hardware and software issues
  • Disk health, memory and CPU performance tracking
  • Scheduled maintenance windows
  • System health reporting
  • Capacity planning and upgrade recommendations

Patch management and updates

Keeping your systems current reduces security risk.

  • Automated Windows and macOS updates
  • Third-party application patching
  • Microsoft 365 and cloud app updates
  • Patch compliance reporting
  • Testing before deployment to avoid disruption
  • Emergency patching for critical vulnerabilities

Device and endpoint management

Every device your team uses is a potential entry point.

  • Windows and macOS device management (Intune / MDM)
  • Mobile device management for iOS and Android
  • Remote wipe and device lock capabilities
  • Standardised device builds and imaging
  • Asset tracking and lifecycle management
  • Warranty and replacement planning

Microsoft 365 and cloud services

Microsoft 365 is the backbone of most modern businesses.

  • Microsoft 365 licensing and user management
  • Exchange Online and email configuration
  • SharePoint, OneDrive and Teams setup
  • Conditional access and security policies
  • Microsoft Entra ID (Azure AD) management
  • Microsoft Copilot deployment and training

Cybersecurity and endpoint protection

Baseline security controls that protect your business.

  • Endpoint detection and response (EDR)
  • Microsoft Defender management
  • Firewall configuration and oversight
  • Email security — spam filtering, SPF, DKIM, DMARC
  • Multi-factor authentication (MFA) rollout
  • DNS filtering and web content controls

Backup and disaster recovery

When something goes wrong, a tested backup is what saves you.

  • Automated cloud and local backups
  • Microsoft 365 mailbox and SharePoint backup
  • Server and workstation backup
  • Regular restore testing
  • Recovery time objective (RTO) planning
  • Ransomware-resilient backup architecture

Network and connectivity management

A reliable, well-configured network is the foundation everything else runs on.

  • Managed switches, routers and firewalls
  • Wi-Fi design, installation and optimisation
  • Internet service procurement and management
  • 4G/5G failover and redundancy
  • VPN and secure remote access
  • Multi-site and branch office connectivity

VoIP and business phone systems

Modern business phone systems that work across the office, at home and on mobile.

  • VoIP system design and provisioning
  • Microsoft Teams Phone integration
  • Number porting and new number provisioning
  • Hunt groups, auto-attendants and call queues
  • Softphone and mobile app setup
  • Ongoing call quality monitoring

Vendor and licence management

We manage your technology suppliers and software licences.

  • Software licence tracking and renewals
  • Vendor relationship management
  • ISP and telco liaison
  • Hardware procurement and sourcing
  • Warranty and support contract management
  • Technology spend reviews and optimisation

IT strategy and planning

Technology should support where your business is going.

  • Annual technology roadmap and budget planning
  • Infrastructure refresh and lifecycle planning
  • Cloud migration strategy and guidance
  • Business continuity and risk planning
  • Technology reviews aligned to business goals
  • Advice on new tools, platforms and investments

IT projects and migrations

We plan and deliver the project from start to finish.

  • Office moves and technology relocations
  • Cloud migrations and server decommissions
  • Device rollouts and fleet refreshes
  • Microsoft 365 tenant migrations
  • New business and branch office setup
  • System integrations and workflow improvements

Frequently asked questions

Ready for IT that feels easier to manage?

Tell us what is working, what is not and where you want to go next. We will help you find a practical path forward.

Talk to I.T.S Canberra